Service

In case of malfunction or image quality problems please contact your authorized Zeutschel dealer. To accelerate the processing of your service request and to avoid unnecessary queries, we kindly ask you to download the.

TS_0440E_SU_Service_Form_Scanner_English_Word97.doc
for problems with a scanner or

TS_0441E_SU_Service_Form_Camera_English_Word97.doc
for problems with a microfilm camera to your PC and to fill in the form before contacting your dealer.

Microfilm readers, microfilm processors and other film equipment can also be filled in the camera form. The fields not applicable to your device can be left empty.
For hybrid systems please decide whether you have a more camera specific or scanner specific problem and select the suitable form.
The form is created under MS Word 97 (*.doc). It can be edited directly on your PC, stored and printed afterwards. This requires Word version 97 or higher installed on your PC.

If you have no Word installed, please choose the PDF form:
TS_0440E_SU_Service_Form_Scanner_English_Acrobat.pdf
or
TS_0441E_SU_Service_Form_Camera_English_Acrobat.pdf

Use the free Acrobat-Reader to print the form on your PC. Fill in the form manually and send it to your Zeutschel dealer by fax of scan it and send it by e-mail.

Step by step handling of a service request.

											Handling of a service request